General Conditions

  1. Introduction
  2. Make an order
  3. Product information
  4. Price
  5. Protected payment
  6. Right of withdrawal
  7. Safeguard clause
  8. Dispute resolution
  1. Introduction.

The general contracting conditions described below (hereinafter “General Conditions”), exclusively govern the contractual relations between any user of the website and the seller, which is the company Susan Beth Flamm with NIF no. Y0953490Q and registered office in Puzol (Valencia), CP 46530, with telephone number +34 664 734 000 and email

The service contracting procedure is carried out completely electronically through the website having the same validity as the face-to-face signature.

These general conditions of sale that are detailed below are the only ones applicable and replace any other condition or previous agreement, unless the parties expressly agree in writing to another type of agreement and this cancels or modifies these general contracting conditions.

The language used in the entire contracting procedure will be Spanish and it will be the language that governs the relations between the parties, the display of information in any other language will be considered conditional on the first, in case of discrepancy the Spanish version will prevail over any another translation or adaptation.

Susan Beth Flamm may occasionally modify the stipulations contained in these general conditions, so it is advisable that they be read at each visit to the page These modifications will take effect from the publication of the same and will not have retroactive effects and will not be applicable to purchases made before them – the previous versions can always be consulted through the links that are contained in the platform and They will be printable and / or downloadable through the button established for that purpose.

Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you will have accepted our general conditions of sale without reservation after having read them.

By accessing the web, you agree to respect the general conditions as well as the conditions of use that appear therein.

  1. Make an order.

Through the web: (24 hours a day, every day). You just have to register as a customer, enter the section of the online store that interests you, view the item you want and add it to the shopping cart. Repeat this process as many times as items you want to buy. At the end of the purchase process you will see the payment options. Choose the one that suits you best and confirm your subscription.

Our customer service hours are Monday through Friday, from 10:00 a.m. to 2:00 p.m. From now on, when we talk about deadlines on working days, they are counted from Monday to Friday.

Once the order is placed, we will send it to the indicated address in 24-48 hours unless it is done on a holiday or weekend in which case the indicated period will begin to run from the first working day.

The order will be received according to the deadlines indicated in the section “Delivery times” and that will vary depending on the country to which it is sent.

  1. Information about the products.

To make it easier for you to contract, we pay great attention to information related to the characteristics of the services through descriptions, photographs and videos that illustrate our products.

  1. Prices.

Subscription prices are shown in euros (VAT included).

Transportation costs are not included and will be applied to the order when the shipping address is indicated in the order form.

We reserve the right to change our prices at any time. However, we undertake to apply the current rates indicated on the website at the time of placing the order.

  1. Protected payment.

We put at your disposal the following payment methods:

With credit or debit card / Paypal / Bank transfer

If you choose to pay by bank transfer, it will be to the following account: ES49 0049 5039 2821 1606 3365 – Banco de Santander.

In the case of Card or Paypal, payment will be charged at the time of order confirmation, as long as you have obtained prior authorization from your bank or box. If the payment has not been authorized, your order cannot be taken into account. In the case of bank transfer, we will have to wait for our bank to confirm it to generate the order.

  1. Right of withdrawal.

You have fourteen (14) calendar days from delivery to the address indicated by the customer (by virtue of the provisions of articles 68 and following of Royal Decree 1/2007 – according to the wording given by Law 3/2014) to let us know that you exercise this right.

The exercise of this right will be carried out without any penalty and without the need to indicate the reasons, although the customer must bear the direct cost of returning the order to Susan Beth Flamm.

To formalize the right of withdrawal, you must contact Susan Beth Flamm at the address, sending a completed withdrawal form or sending a reliable communication instead. Upon receipt of this communication, Susan Beth Flamm will indicate the way to send the order to its facilities, which must be unused and with all its labels, packaging and -where appropriate-, documentation and original accessory elements that came with it. The cost of the return will be assumed by the client and must occur within fourteen (14) calendar days following the date on which the client has informed Susan Beth Flamm of her decision to exercise the withdrawal.

The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the returned product is received by reimbursement on the credit or debit card used. to make the purchase.

  1. Safeguard Clause.

All the clauses or ends of this contract must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared NULL by a final court ruling. The contracting parties agree to replace the clause or clauses affected by another or others that preserve the effects pursued by the parties.

  1. Dispute Resolution.

Susan Beth Flamm is not responsible for the non-execution of these conditions in the event of force majeure, as defined by the Spanish courts and in the event of default of the client or an unforeseeable event by a person outside the contract.

For any divergence caused by the breach of the conditions of purchase and sale, the two parties will expressly submit to the courts and tribunals of Valencia, except as established in the consumer regulations, waiving theirs if it were another.

Susan Beth Flamm is not responsible for the consequences that may result from an inappropriate use of the products sold on its website.

Finally, we inform you that the European Commission provides an online dispute resolution platform in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: This platform is available at the following link:“.




When will I pay for my order?

If you have chosen paypal as a payment method, the payment will be automatic when you confirm the order and paypal confirms the payment of the amount in our account. If you choose bank transfer you will have to make the transfer from your bank and the payment will be effective when our bank confirms it.
If you choose to pay by card, the order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank. Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts your bank details when they are transmitted over the internet.

We will proceed to send your order only once we have received the payment, whatever the means of payment. In any case, you agree to bear the shipping and return costs in case of rejecting or changing the order later.

If any of the items you have chosen are not available, and we have received payment from you, we will refund the amount of the item not available by the same means that you paid.

Can I change my shipping details after placing the order?

Once we have sent your order to the shipping address you have provided, we cannot change the shipping details.

If you are not at home when your package has arrived, the courier will try to call you by phone or will leave you a letter of notice so that you can get in touch to agree on another time or so that you can pick it up at the courier office.

Can I know the status of my order online?
Once the items are ready to be shipped, we will send you an email to notify you that your package has been shipped and will include a link to the courier service. From there you can track and see the delivery status of your order.
You can contact our customer service team to answer any questions.

When will I recive my order?
Generally, our shipments are received between 3 and 6 working days after receiving the payment in Spain. For shipments in the Canary Islands the term is extended to 8-10 days, shipments to European countries the term is from 8 to 10 working days and for shipments to the rest of the world from 10 to 12 business days.

Where is my order?
If you have not received your order within the estimated time period for your country after making your payment, contact us (please provide us with your name, email, order number and telephone number) and we will solve the problem as soon as possible.

If you have any questions about the status of your order, please contact our Customer Service, who will be happy to help you and solve the incident.

What if I am not at home when my package has arrived?
If you are not at home at the time the package has arrived and the courier cannot leave the package to someone else you trust, the courier will leave you a letter of notice so that you can contact the courier office and agree on another schedule. The courier will come 2 times to your shipping address to deliver the package. If no one can receive the package to the address provided, please provide us with your work address or that of a friend / relative.

For what reasons has my package been returned?
If we receive your returned package, it may be for the following reasons:
– The address you have provided us is wrong.
– No one has been able to collect the package during the 2 week period.
– The package has been rejected by the customer.

Returns & Exchanges

The Client must indicate his intention to make the exchange or return of the product purchased by email to indicating the reason, the order code and any information he deems appropriate. will reply by email specifying the precise instructions for returning the product.

The return of the product will be made ensuring delivery in perfect condition, unused and in its original packaging, including guarantees, labels and recommendations for use, to the address that will be indicated by email. We do not accept shipments by post in which we have to go to the post office to collect the package, but the package must be delivered to the address provided.

When the return of the product is made due to a defect in the product or an error in delivery attributable to, the return shipping costs will be paid by

Returns will be accepted within 14 days after receipt of the order by the user, in case of disagreement with the delivered product, the expenses and risks related to the return of the product will be borne by the Customer, who must request collection by a provider of courier services, and deliver them to the courier with the original packaging and documentation and in perfect condition.

The refund to the customer’s account as a result of the return will be made within 14 days of receipt of the returned products. For more information about shipments and returns you can write to:

Is it possible to have a different shipping address than the billing address?
If it is possible to send a package to a different address than the billing one. However, for shipments outside the European Union and due to customs problems, the order must be made with the same name and the same address of the recipient.
For this reason, all the data required during the purchase process must be filled in with the recipient’s data.


1/3 days from order received and the confirmation of payment.